Session 7.6 - Decision Making & Conflict
Chapter 18: Teamwork | Duration: 1 hr
Learning Objectives
By the end of this session, you will be able to:
- Use structured decision methods to move forward
- Resolve conflicts constructively and early
- Document decisions and commitments clearly
- Maintain momentum without bypassing due process
Introduction
Teams stall when decisions linger or conflicts fester. Chapter 18 highlights making decisions fast with structure and handling disagreements before they poison progress.
Decision Making
- Define the problem and options; use criteria agreed in advance.
- Timebox discussions; decide, document, and move.
- Record owners, dates, and rationale; store with project artifacts.
Conflict Management
- Separate people from the problem; stick to facts.
- Address conflicts early in structured settings.
- Use facilitator if needed; seek compromise aligned to team goals.
Commitments & Follow-up
- After decisions, restate commitments: who, what, when.
- Track in visible systems; review in weekly meetings.
- Adjust commitments when conditions change—don’t let silent slips happen.
Summary
- Use structured, timeboxed decision methods with clear criteria.
- Handle conflicts early, factually, and with facilitation if needed.
- Document decisions and commitments; track visibly.
- Momentum comes from clarity and follow-up, not skipping process.