Session 7.4 - Trust & Accountability
Chapter 17: Being on a Team | Duration: 1 hr
Learning Objectives
By the end of this session, you will be able to:
- Build and maintain trust through actions and transparency
- Hold self and peers accountable constructively
- Handle conflict professionally and early
- Use team cadence to reinforce accountability
Introduction
Trust makes coordination cheap; lack of trust makes every interaction expensive. Accountability and early conflict resolution sustain trust.
Building Trust
- Do what you say; if not, renegotiate early.
- Share data and progress openly.
- Admit mistakes quickly; propose fixes.
Accountability & Follow-through
- Use visible tasks and owners; check in weekly.
- Peer pressure is powerful—use it positively.
- Escalate persistent issues to leader/instructor.
Handling Conflict
- Assume good intent; focus on facts and goals.
- Address issues early; don’t let resentment grow.
- Use structured forums (meetings, retros) to surface friction.
Summary
- Trust grows from consistent delivery and transparency.
- Accountability uses visibility, peer pressure, and escalation when needed.
- Handle conflict early and factually to protect teamwork.
- Cadence (weekly) reinforces commitments and follow-through.